Refund and Returns Policy
Overview
At Technofyre, we value every client relationship and strive to deliver digital solutions that exceed expectations. Since our offerings include software products, digital licenses, and tailor-made service packages, each purchase involves customized planning, development, or configuration specific to your business requirements.
Because of this, our products are non-tangible and delivered electronically, meaning that traditional returns or exchanges do not apply in the same way as for physical goods.
This Refund and Returns Policy has been designed to provide transparency, fairness, and clarity about how refunds are handled, ensuring our clients understand every step of the process before making a purchase.
We encourage you to carefully review all features, specifications, and service details prior to purchase and contact our team for clarifications if needed. By placing an order through Technofyre, you agree to the terms outlined in this Refund and Returns Policy.
Digital Products
All products sold by Technofyre — including but not limited to software tools, web or mobile applications, CRM systems, licenses, subscription-based access, or downloadable content — are digital in nature. Once these digital products or licenses are delivered or activated, ownership of the product effectively transfers to you.
Because of the instant accessibility and duplicable nature of digital products, returns cannot be accepted, and refunds are not automatically issued after delivery or activation.
However, we stand behind the quality and functionality of every product we offer. If you encounter a technical error, incomplete delivery, or an issue that prevents the proper use of your license or software, our support team will work closely with you to troubleshoot the problem, provide replacements, or reissue working keys where necessary.
In cases where the issue remains unresolved after all reasonable technical efforts, you may be eligible for a partial or full refund, depending on the nature and severity of the issue.
Refunds
Refunds are evaluated carefully on a case-by-case basis. Because every order is different, we aim to handle refund requests fairly and efficiently while maintaining the integrity of our digital delivery process.
You may be eligible for a refund under the following conditions:
Non-delivery of product — If, due to a system or technical failure on our side, you do not receive your software, license, or service within the agreed timeframe.
Defective or non-functional software/license — If the delivered license key or software consistently fails to function as described, and our technical support team is unable to resolve the issue within 10 business days.
Duplicate payment or billing error — If you were charged more than once for the same product or service, the additional payment(s) will be refunded immediately.
Once a refund is approved, it will be processed back to your original payment method within 7–10 business days.
All refund requests must be submitted within 7 days from the date of purchase. Requests received after this period may not be eligible for review.
Please note that partial refunds may be issued in certain cases where a portion of the work has been completed or services have been partially delivered.
Custom Packages
Our custom digital solutions — such as bespoke software development, web design, CRM setup, cloud integration, or digital marketing packages — are built specifically around each client’s business model, preferences, and goals. Every project involves dedicated resources, planning, and technical development from the moment work begins.
Because these packages are highly personalized, all payments made toward custom projects are non-refundable once the project has been initiated, design drafts have been shared, or any development work has started.
In the event of project cancellation by the client, Technofyre reserves the right to withhold or deduct payment corresponding to the time and resources already invested.
That said, our goal is always to ensure client satisfaction. If you believe your project outcome does not match the agreed scope or deliverables, you can reach out to our support or project management team to review the issue. We are committed to providing practical solutions — such as revisions, adjustments, or alternative deliverables — to resolve the matter amicably.
Sale Items
From time to time, Technofyre may offer discounted prices, promotional packages, or limited-time sales on certain products or licenses.
Please note that only regular-priced items may be eligible for a refund under this policy.
Sale items, promotional offers, bundled deals, or discounted service packages cannot be refunded once purchased, as these are typically offered at special pricing with specific terms and limitations.
We strongly recommend reviewing the details of any promotional offer before purchasing to ensure it meets your needs. For any doubts, our support team will be happy to clarify terms before you proceed with payment.
Cancellations
You may request a cancellation before we initiate your project or before the delivery of a software license. Once development begins or the license is issued, cancellation requests cannot be honored due to the immediate allocation of resources and irreversible nature of digital delivery.
If you wish to cancel an order, please contact us as soon as possible. Approved cancellations made before project initiation may qualify for a partial refund, subject to processing and administrative fees.
Need Help?
Your satisfaction is our top priority. If you have any questions or concerns regarding our refund and returns policy, product functionality, or licensing process, please don’t hesitate to reach out. Our support team is available to assist you with troubleshooting, product activation, and general inquiries.
📧 Email: support@technofyre.live
Our team will respond within 24–48 business hours to help resolve your issue quickly and professionally.
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